policies
+ etiquette
policies
FIRST CLASS
Before your first visit to SōR Studios please REGISTER ONLINE HERE and read this page completely. This will make the check in process on your first visit smooth and efficient!
Plan to arrive 15 minutes before your first class to get acquainted with the studio, your teacher, and to get set up on your bike/get familiar with your space.
CANCELLATIONS/NO SHOW
SōR Studios has a six hour cancellation period. If a class is cancelled after the 6 hour mark or if the class is no showed, single class and class pass holders forfeit the class.
*Please note: Unlimited and Intro Pass members are subject to a $15 late cancel fee or a $20 no show fee.
ARRIVALS
Please arrive at least 10 minutes prior to class start time. Arriving late is disruptive to class, cuts into your workout time, plus you could miss out on important information and or demonstrations for class. If we have a wait list your bike/spot will be given away at the scheduled class start time. Please note the doors are locked during class and late arrivals are subject to no show fees.
WAIT LIST
If you choose to add yourself to the waitlist you are committing to a spot if it opens - cancellation and no show policies will apply. You will be notified by either email or text depending on what notification type you opted in to when you registered with SōR Studios.
Each client is accountable for their seat in class, if you are on the waitlist and you decide you don’t want a spot if it opens, please remove yourself from the waitlist. There is no fee for removing yourself from the waitlist in the 6 hour window.
SHOES, COATS, BELONGINGS
Please store all of your belongings in the lockers to insure safety during class.
CELL PHONES
Unless you are a professional on call or a designated picture snapper for our social media we ask you leave your phone in your car or bag in the locker room. Your time in class is sometimes your only chance to put that thing down am I right? Take full advantage of that, pay a little respect toward yourself, your fellow riders and the instructor and do not bring a phone to the bike.
SMELLS
Be mindful of your aroma. Strong smelling perfumes or body odors are equally unwelcome by your workout buddies.
CHIT CHAT
Once class begins please curb the conversations, it's distracting from your own workout and to others.
SHOES
NO DIRTY SHOES. If you are riding regularly cycling shoes are a worthy investment. Ask us about the TIEM cycle shoe! We can help you find your perfect fit and order them for you at the studio. Please carry in clean training shoes for rhythm + classes.
CHECK IN
Please stop at the desk and say hello.
LOST AND FOUND
Are you missing a water bottle (or anything else)??
We have a lost and found, just ask.